Model Living is a furniture subscription service that lets you get beautiful modern furniture for as long as you need. Here’s a breakdown of how it works:
- Subscribe to Your Furniture: Choose furniture that works with your style, budget and space.
- Free Delivery, Assembly & Set up: Free delivery and assembly is included with every order above $99/month. We’ll even arrange your items exactly how you’d like them.
- Renew, Swap, Buy or Return: At the end of your subscription, you’ve got options, including: renew your plan and pay 15% less, swap your items, buy your furniture or have all your items picked up.
A great way to get started is by taking our Style Quiz, where we’ll put together a personalized furniture package for you in minutes. The quiz is free to complete and makes it easy to find items that work well together. If you’re looking for a more hands on approach, you can Browse Our Furniture and start designing your dream space.
We do not hold a security deposit or conduct a credit check.
Yes we do! When you complete our Style Quiz you’ll be paired with one of our in-house design experts. You can work with them as much as you’d like to put together your perfect furniture package. Ask them about style trends, product pairings and even share your floor plan for a custom recommendation!
Delivery, Assembly & Set up
Delivery, assembly and set up is free for all orders over $99/month. For orders below, we charge a flat fee of $99 to deliver, assemble and arrange your furniture exactly how you’d like it.
Once you place your order, an account manager will reach out to you within 24 hours to schedule a delivery date and time slot that works for you. In addition to finalizing your delivery window, we’ll help answer any questions you have and discuss any details that could impact your delivery experience, such as elevator bookings, tight entrances and building concierges.
Yes, we offer furniture disposal services for an additional fee. If your furniture is still in good condition, they will be donated to one of our local charity partners, Habitat for Humanity or Furniture Bank. In this situation, you would be eligible for a tax credit and would receive a donation receipt.
If your items cannot be donated, we will pick up your furniture and take your items to a recycling facility where they can be broken down and repurposed for a future use.
If you’re interested in using this service, please contact our team for more details.
We’ll need someone to let us in so we can deliver, assemble and arrange your furniture. If your schedule does not allow for you to receive your items, we’re happy to be let in by a neighbour, friend or building concierge.
We ask that you measure any entranceways prior to your furniture being delivered. If we were unable to get specific items in your home, there may be a restocking fee charged. Please refer to the measurements available on each of the individual product pages.
Absolutely, just contact us and we can make any adjustments you’d like. We only ask that you reach out at least 24 hours in advance of your scheduled delivery window.
In the event that you miss your delivery appointment, we will be in touch to schedule another time. Note that we may charge a redelivery fee in this instance.
We do however reserve the right to charge the customer for the cost to fix or replace an item, if it requires considerably more attention.
While we do not have a store-front location or traditional showroom, you can see many of our sofas, lounge chairs, coffee tables and side tables at Soho Innovation Lab’s Queen Street coworking space. Although our entire catalogue is not on display, visiting this space will give you a sense of the quality of our items. Stop by anytime during regular business hours and the Soho team will gladly show you around!
All returned items go through a thorough screening and cleaning process upon arriving back at our warehouse. Gently used items in near perfect condition will be circulated back to the Model Living community, while those that fall just short of our high standards are donated to local charities, like Habitat for Humanity and Furniture Bank. All remaining items are properly recycled.
The majority of our items are brand new, with some of them being gently used. All gently used items go through a thorough cleaning process before being delivered to your home.
Flexibility & Plan Length
The longest term you can select when checking out is 12 months, however, extending your plan beyond 12 months is easy. When your plan comes to an end, we will present you with the option to renew for as long as you’d like. If you renew for the same number of months as your original contract, you’ll receive a 15% discount on each product you keep.
If you’re looking to refresh your space and swap items, you can do so at any time during your subscription. We simply charge a $149 flat fee, which allows you to swap as many items as you’d like.
If you’d like to have your items picked up, simply contact us and we’ll schedule a time that is convenient for you.
Absolutely! At the end of your plan, you can buy any furniture piece you’d like for the price shown on the item’s product page.
A few weeks before the end of your plan, we’ll contact you to discuss four flexible options, which include:
Renew: Keep your items and renew your plan for as long as you’d like. If you renew for the same term as your previous plan, we’ll give you 15% off each item.
Swap: Switch up your style and swap your items for no additional fee.
Buy: Looking to settle down and keep your items for the long-term? You can buy any item for the price shown on its product page.
Return: We’ll pick up all your furniture for $149 so you don’t have to lift a finger.
Ordering & Payment
None at all – Here’s a breakdown to make things as clear as possible:
Delivery and Assembly: Free when you spend over $99/ month. For orders below, a one-time $99 flat delivery fee will be applied prior to checkout.
Swaps: Free at the end of your subscription. You can still swap as many items as you’d like during your plan and pay our $149 flat fee.
Return: At the end of your subscription we will disassemble, pickup and clean all your items for a flat fee of $149.