FAQ 2019-02-11T11:54:56-04:00

General

Model Living is a furniture subscription service that lets you get beautiful modern furniture for as long as you need. Here’s a breakdown of how it works:

  1. Subscribe to Your Furniture: Choose furniture that works with your style, budget and space.
  2. Free Delivery, Assembly & Set up: Free delivery and assembly is included with every order above $99/month. We’ll even arrange your items exactly how you’d like them.
  3. Renew, Swap, Buy or Return: At the end of your subscription, you’ve got options, including: renew your plan and pay 15% less, swap your items, buy your furniture or have all your items picked up.

A great way to get started is by taking our Style Quiz, where we’ll put together a personalized furniture package for you in minutes. The quiz is free to complete and makes it easy to find items that work well together. If you’re looking for a more hands on approach, you can Browse Our Furniture and start designing your dream space.

We do not hold a security deposit or conduct a credit check.

Yes, we have a simple contract that we will email you once you’ve checked out on our website. The contract must be signed and returned in order for us to deliver your items.

Yes we do! When you complete our Style Quiz you’ll be paired with one of our in-house design experts. You can work with them as much as you’d like to put together your perfect furniture package. Ask them about style trends, product pairings and even share your floor plan for a custom recommendation!

Of course! Call, text, email or start a live chat with us via our contact page so we can help.

Delivery, Assembly & Set up

We’re based in Toronto and deliver anywhere in the GTA. For deliveries beyond our standard delivery zone, we can usually deliver for a small fee. Contact us and we’ll let you know!

Delivery, assembly and set up is free for all orders over $99/month. For orders below, we charge a flat fee of $99 to deliver, assemble and arrange your furniture exactly how you’d like it.

Once you place your order, an account manager will reach out to you within 24 hours to schedule a delivery date and time slot that works for you. In addition to finalizing your delivery window, we’ll help answer any questions you have and discuss any details that could impact your delivery experience, such as elevator bookings, tight entrances and building concierges.

We’re unable to work with your building front desk and ask that you book a time slot according to your scheduled delivery window.
All in-stock items can be delivered in two weeks or less. We can deliver most items in as little as 3 days, so if you need your items right away, let us know and we can do our best to accommodate.

Yes, we offer furniture disposal services for an additional fee. If your furniture is still in good condition, they will be donated to one of our local charity partners, Habitat for Humanity or Furniture Bank. In this situation, you would be eligible for a tax credit and would receive a donation receipt.

If your items cannot be donated, we will pick up your furniture and take your items to a recycling facility where they can be broken down and repurposed for a future use.

If you’re interested in using this service, please contact our team for more details.

On the day of your delivery, our delivery partner will reach out to you 20 minutes prior to arriving at your location. When they arrive, they’ll greet you at your door and begin bringing all your items into your home. We try to assemble as many items as possible prior to your delivery to save you time, but some items may need to be assembled in your space. Deliveries typically take 60 minutes from the time of arrival, but will vary based on the number of items. Once your space is perfect, they’ll take away any packaging and be on their way.

We’ll need someone to let us in so we can deliver, assemble and arrange your furniture. If your schedule does not allow for you to receive your items, we’re happy to be let in by a neighbour, friend or building concierge.

We ask that you measure any entranceways prior to your furniture being delivered. If we were unable to get specific items in your home, there may be a restocking fee charged. Please refer to the measurements available on each of the individual product pages.

Absolutely, just contact us and we can make any adjustments you’d like. We only ask that you reach out at least 24 hours in advance of your scheduled delivery window.

In the event that you miss your delivery appointment, we will be in touch to schedule another time. Note that we may charge a redelivery fee in this instance.

We always try to deliver everything in one smooth trip. If specific items cause an unusual delay, we may be able to accommodate a quicker delivery by making an additional trip at no extra charge.

Our Furniture

We offer select high-quality pieces from brands like West Elm, Crate & Barrel, EQ3, and CB2. We also have our own line of products with the same style and quality as the brands you love, but at a more affordable price. We work with suppliers from all over the world to design these products and personally meet with every one of our partners on an ongoing basis to ensure that our sustainability and quality standards are maintained.
We expect you to enjoy your furniture, so ordinary wear and tear is perfectly acceptable. As long as you return your items in respectable condition, you have nothing to worry about. When returned, each item goes through a thorough cleaning process where we can have it looking as good as new.

We do however reserve the right to charge the customer for the cost to fix or replace an item, if it requires considerably more attention.

While we do not have a store-front location or traditional showroom, you can see many of our sofas, lounge chairs, coffee tables and side tables at Soho Innovation Lab’s Queen Street coworking space. Although our entire catalogue is not on display, visiting this space will give you a sense of the quality of our items. Stop by anytime during regular business hours and the Soho team will gladly show you around!

All returned items go through a thorough screening and cleaning process upon arriving back at our warehouse. Gently used items in near perfect condition will be circulated back to the Model Living community, while those that fall just short of our high standards are donated to local charities, like Habitat for Humanity and Furniture Bank. All remaining items are properly recycled.

The majority of our items are brand new, with some of them being gently used. All gently used items go through a thorough cleaning process before being delivered to your home.

Of course! Model Living furniture is for the whole family to enjoy.

Flexibility & Plan Length

We’re flexible 🙂 If you would like to change the plan length you originally selected, just contact us and we can adjust your monthly payments to account for the number of months you need your items for. We do not charge an early termination fee.

The longest term you can select when checking out is 12 months, however, extending your plan beyond 12 months is easy. When your plan comes to an end, we will present you with the option to renew for as long as you’d like. If you renew for the same number of months as your original contract, you’ll receive a 15% discount on each product you keep.

If you’re looking to refresh your space and swap items, you can do so at any time during your subscription. We simply charge a $149 flat fee, which allows you to swap as many items as you’d like.

If you’d like to have your items picked up, simply contact us and we’ll schedule a time that is convenient for you.

Absolutely! At the end of your plan, you can buy any furniture piece you’d like for the price shown on the item’s product page.

A few weeks before the end of your plan, we’ll contact you to discuss four flexible options, which include:

Renew: Keep your items and renew your plan for as long as you’d like. If you renew for the same term as your previous plan, we’ll give you 15% off each item.

Swap: Switch up your style and swap your items for no additional fee.

Buy: Looking to settle down and keep your items for the long-term? You can buy any item for the price shown on its product page.

Return: We’ll pick up all your furniture for $149 so you don’t have to lift a finger.

Ordering & Payment

We accept all major credit cards. When you checkout, your credit card will be charged for the first month of your subscription. After that, your charge date going forward will be the day of the month you receive your furniture. For example, if you ordered your furniture on January 1st and received it on January 4th, your “Month 1” charge would be on January 1st and your “Month 2” charge would be on February 4th.
Sales tax is collected in select provinces as required by law and is automatically calculated during the checkout process based on your shipping address.

None at all – Here’s a breakdown to make things as clear as possible:

Delivery and Assembly: Free when you spend over $99/ month. For orders below, a one-time $99 flat delivery fee will be applied prior to checkout.

Swaps: Free at the end of your subscription. You can still swap as many items as you’d like during your plan and pay our $149 flat fee.

Return: At the end of your subscription we will disassemble, pickup and clean all your items for a flat fee of $149.

Your Items